Privacy Policy Wawartoto

1. Introduction

Wawartoto takes our responsibility to protect every member's privacy seriously. This Privacy Policy is provided to clearly and transparently explain how we handle your personal information — from the moment you register through your entire time as an active member of our platform.

As an online betting platform operating for users in Malaysia, we comply with the Personal Data Protection Act 2010 (PDPA). This means every action we take regarding your data is grounded in valid legal provisions and recognized data protection principles.

This policy covers all channels through which you interact with wawartoto — including the wawartoto.pro website, mobile app, live chat, email communications, and any customer service channels we provide.

2. Information We Collect

We only collect information that is strictly necessary to operate our services safely and efficiently. Below are the categories of information we collect:

2.1 Information You Provide Directly

• Registration information: Full name, phone number, email address, date of birth, and password.
• Identity verification documents (KYC): A copy of your MyKad, proof of address, and any other required supporting documents.
• Financial information: Bank account number, account holder name, and payment method details you use for deposits or withdrawals.
• Communications: Any messages, complaints, or feedback you send to our support team.

2.2 Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type, and screen resolution.
• Activity log data: Pages visited, session duration, games played, and betting history.
• Location data: General location based on IP address to verify permitted access regions.
• Cookie data: Session information, user preferences, and website analytics data.

Data Category	Example Information	Primary Purpose
Identity	Name, MyKad, date of birth	Account verification & KYC
Contact	Email, phone number	Communications & notifications
Financial	Bank account number, transaction history	Payment processing
Technical	IP, device, browser	Security & fraud detection
Games	Betting history, wins, losses	Customer support & responsible gaming

3. How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. We do not use your data for any purpose not stated in this Privacy Policy.

• Account management: Creating, maintaining, and protecting your account on the wawartoto platform.
• Transaction processing: Verifying and processing all deposits and withdrawals quickly and securely.
• Fraud prevention: Detecting suspicious activity, money laundering, and platform abuse.
• Legal compliance: Meeting KYC, anti-money laundering (AML), and reporting requirements to authorities as required by law.
• Service improvement: Analysing usage patterns to improve the user experience and platform performance.
• Marketing communications: Sending promotional information, bonuses, and special offers — only if you have agreed to receive them.
• Responsible gaming: Monitoring wagering patterns to identify members who may need assistance or support.

4. Sharing Information With Third Parties

Wawartoto does not sell your personal information to any third party. However, there are limited situations where we need to share your information with certain parties to keep the platform running smoothly:

• Payment providers: Payment processors and financial institutions that facilitate your deposits and withdrawals — only the information required for the transaction is shared.
• Technology service providers: Companies that provide technical infrastructure such as server hosting, cybersecurity systems, and analytics — all third parties are bound by strict confidentiality agreements.
• Legal Authority: Government agencies, law enforcement bodies, or courts when lawfully required under Malaysian law or by court order.
• Supervisory body: The relevant gambling regulatory authorities for compliance and reporting purposes.

In all cases of information sharing, we ensure only the minimum necessary data is shared and that recipients are bound by confidentiality obligations equivalent to our own standards.

5. Data Security Measures

Protecting your personal information is our highest responsibility. wawartoto continuously invests in the latest security infrastructure to keep your data safe at all times:

6. Cookies & Tracking Technologies

Wawartoto uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as Login, session management, and security. These cookies cannot be disabled.
• Functional Cookies: Storing your preferences such as language, display settings, and game choices for a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the platform — this data is used in aggregate and does not identify individuals.
• Performance Cookies: Enabling us to identify technical issues and optimise platform performance for a smoother experience.

You can manage your cookie settings through your browser. However, disabling certain cookies may affect the functionality of some parts of the wawartoto platform.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal information we hold about you:

To exercise any of the above rights, please contact the wawartoto customer support team via 24/7 live chat or our official email. We will process your request within 14 working days.

8. Data Retention & Deletion

Wawartoto only retains your personal information for as long as necessary to fulfill the original purpose of collection or as required by law. Below are our data retention guidelines:

• Active account data: Retained for the duration your account remains active on the wawartoto platform.
• Data after account closure: Basic information and transaction records are retained for 7 years after account closure for compliance with anti-money laundering (AML) laws and tax requirements.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship, in accordance with PDPA requirements and financial regulations.
• Support communication logs: Retained for 3 years for reference and dispute resolution.
• Analytics cookie data: Expires within 13 months from the date of creation.

Once the retention period expires, your data will be securely deleted using non-recoverable deletion methods. For data stored in physical format, the relevant documents will be securely destroyed.

9. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the wawartoto privacy team is here to help.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
• Official Email: [email protected] (response time: within 24 hours on business days).
• FAQ Section: Visit page FAQ for instant answers to common questions.

Wawartoto is committed to responding to all privacy-related inquiries within a reasonable timeframe and with full respect for your rights as a user.

If you are not satisfied with our response, you have the right to file a complaint with Malaysia's Personal Data Protection Department (PDPD) — the government body responsible for overseeing PDPA compliance in the country.